Nnovirensx™Business Information
Brand Name: Nnovirensx™
Legal Company Name: Tianjin Shuxianda Supply Chain Management Co., Ltd.
Business Address:
Unit 22, Building 1, Zhendong Jubang Logistics Center, Jinzhong Subdistrict, Dongli District, Tianjin
Company Category: Fishing Accessories
Legal Representative: Kong Qiongqiong
Customer Support Email: service@novirensx.com
Phone Number: +86 18178107241
Customer Service Hours: 8:00 AM–10:00 PM
Return & Refund Policy
At Nnovirensx™, customer satisfaction is an important part of our service commitment.
We aim to provide a clear and reasonable return process for eligible products while ensuring every request is handled carefully.
Return Period
Customers may request a return within:
30 calendar days after delivery
of the product.
Return requests submitted after this period may not be eligible for approval.
Return Conditions
To qualify for a return:
- The product should remain unused.
- The product should be in its original condition.
- Original packaging and included accessories should be retained when applicable.
- Customers should contact Nnovirensx™ before sending any product back.
Products that have been damaged through improper use, modified, or returned without approval may not qualify for a return.
How To Request A Return
To begin a return request, please contact:
Email:service@novirensx.com
Please provide:
- Order information
- Product details
- Reason for the return
- Supporting photos or additional information when necessary
Our customer service team will review the request and provide further instructions.
Return Address
Customers should not send products back before receiving return approval.
After a return request has been reviewed and accepted, Nnovirensx™ will provide the appropriate return instructions.
Return Shipping Responsibility
For returns caused by personal preference, customers may be responsible for return shipping costs.
If a product arrives damaged, defective, incorrect, or materially different from the product description, Nnovirensx™ will review the situation and provide an appropriate solution.
Refund Processing
Approved refunds are processed after the returned product has been received and inspected.
Refunds are generally completed within:
7–10 business days
after approval and processing.
The actual time for funds to appear may vary depending on external processing procedures.
Customer Support
For return or refund questions, please contact:
service@novirensx.com
Our team will review your request and provide assistance within:
3 business days